Questions Configuration / Installation Wibeee

Problem

Cause

Solution

I am unable to download the App to my phone.

iOS version 10 or later on iPhone, or Android version 6.0 or later on Android, is required.

Check the operating system version of your phone and update it if possible. Otherwise, use another device (mobile, tablet, PC...).

The App is not available on Huawei AppGallery.

Use another iPhone or Android mobile device, tablet, PC…

The blue LED does not light up / the Wibeee _XX:XX:XX network does not appear.

The Wibeee is not generating the network to be able to connect to it.

Press the Reset button on the device for 6 seconds until the LEDs (red and blue) blink alternaly. Check the LEDs status for more information.

The Wibeee_XX:XX:XX network is visible but I can't connect to it.

Some smartphones will not connect to WiFi networks that do not have an internet connection.

Make sure that you have the option to connect to WiFi networks with no internet connection enabled.

Some smartphones prioritise 3G/4G when connected to a WiFi network with no internet connection.

Put the device in flight mode or disable mobile data whilst leaving WiFi enabled.

My WiFi network does not appear in the Wibeee's list of networks.

The Wibeee operates in the 2.4 GHz band and does not display 5 GHz WiFi networks.

Use a 2.4 GHz band WiFi network to set up the meter.

The WiFi network is hidden.

Temporarily unhide the network in order to continue with the installation.

There is no good WiFi coverage in the electrical switchboard area.

Check WiFi coverage (use an app like WiFi Analyzer, Fing...) and refresh the list. If the problem persists, consider installing a repeater near the Wibeee.

I have selected my WiFi network and entered the password, but the setup has not been completed successfully

The password entered is incorrect.

Repeat the configuration. You should have the option to view the password and/or test the network credentials on the phone itself and copy and paste them into the App.

The WiFi password is more than 32 characters.

In order to configure the Wibeee, we recommend changing the password.

The installation is correct and the blue LED has blinked, but does not stay on steady

The password is correct and valid but the meter cannot authenticate itself within the network.

For Proxy servers (Radius, Enterprise...), MAC filters, or Firewalls that prevents internet output, create an exception for the Wibeee's MAC. Check that ports 53, 80 and 8080 are open (output).

The device does not send data via MODBUS

MODBUS has not been selected for sending data or the IP is not set to Static IP

The IP must be statically configured and once configured, enter the new established IP to configure the type of data sending by Modbus (See Modbus configuration guide).

The XML request is not working

The IP does not match the Wibeee's actual IP or the device's ID (name) does not match the one Wibeee is configured to.

You must confirm the device's IP as well as the configured name (default WIBEEE) and then re-perform the XML request.