Doubts Migration to Wibeee Nest

 Problem

Cause

 Solution

I cannot access Nest, but have an account with Wibeee Home and/or Wibeee Business

If you registered a new account after the 17^th of January 2022 in Home or Business, your data will not have been migrated yet, so you will not be able to use the same credentials to access Nest

You will need to wait for the next migration. You will be informed of this via email. After that time, your account and device will have been migrated and you will be able to run the migration process.

If the user already exists in Nest but cannot gain access, it may be because the password is incorrect.

If you do not remember the password, we recommend resetting it using the Forgot your password? option.

I can’t see the migration screen.

Wibeee Nest thinks you do not have any devices linked to your account or none that need to be migrated

You may create multiple accounts, on the old platforms, but devices are linked to a single account.

Please check that you are accessing the correct account.

I am unable to complete the migration process.

The device from which the Wibeee Nest App was launched is not on the same WiFi network as the Wibeee meter.

If the migration process has failed, you will need to verify that you are properly connected to the same WiFi network as the device. Once this is done, you will be able to run the migration process again.

I can't see data from my device

The Wibeee device has no connection and cannot send data to the server.

Check the status of the device's LEDs. If the blue LED is on and not blinking and no data is displayed in Nest, the Wibeee may be sending the data to another server (Home/Business) and therefore has not been registered/migrated successfully. If the blue LED blinks alternating with the red, the system has not been configured on any of the platforms and you must repeat the installation process, following the instructions shown in the App.

The meter sends consumption data, but I do not see historical data.

When the migration is complete, the process of transferring the data history for the last 2 years from Business/Home to Nest begins. This process can take several days.

It is common not to see historical consumption data in the first few days. Wait and check in several days that the data has been transferred correctly.

The historical data for the last 2 years has been transferred, but I do not see the records prior to this period.

The Nest platform only stores consumption data for two years.

After two years, it is not possible to access the information.